About Us Ryobi-Direct.com are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at firstname.lastname@example.org
Our Contact details:
C/O CBS Powertools ltd
VP Square Storeys Bar Road
Phone: 01733 343031
Fax: 01733 897151
CBS Powertools Limited
Making A Purchase Making a purchase could not be easier. Just browse ryobi-direct.com, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit/Debit card payment
AMEX credit cards can be accepted by calling 01733 343031 during office hours 8am to 5pm Monday to Friday and 8.30am to noon on Saturdays.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
Pictures and descriptions are intended to be used as a guide only, some pictures may be representations of the product only and may also include other products from the item's range - this does not imply that they are part of the package/item being sold, versions may also change over time.
Please note that prices are subject to change and only prices shown at checkout are guaranteed.
Please note prices & specification are subject to change without prior notification.
Please note all pictures on the site are for illustration purpose only and may vary from actual item.
It is illegal to sell blades or bladed products to under 18 year olds.
On placing an order, which includes saw-blades of any description, Age verification information needs to be emailed or faxed with order number before we can proceed with dispatch. Name on order must be the same as on identification sent which should be new photo style driving license or photo page on passport. This is to comply with government guidelines on the selling of blades to persons under the age of 18 years.
Users of these products assume all risks of injury and liability.
Shipping And Handling There is a standard £5.95 + vat shipping and handling charge on all orders under £100 +vat
All orders over £100 + vat are carriage paid, UK mainland only (except highlands Scotland)
For all orders outside the UK Mainland additional carriage charges will apply.
Carriage charge shown on invoice will be incorrect for goods sent to mainland Europe/worldwide and addition carriage charge will be added to invoice once accepted. Please email or call for additional carriage charge cost information.
Delivery Schedule Our aim is to despatch your order to you within 3 business days .
Back Orders In the unlikely event your item is not in stock, we will back order for you.
Tax Charges For orders made from the UK or the European Union, 20 % VAT is added.
Credit Card Security All credit/Debit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our offices. They are not held in clear text on any web site. This site is also protected by a Secure Server.
Guarantee We guarantee your satisfaction. All products carry the standard Ryobi guarantees.
All Ryobi UK tools are covered by two years manufacturer's warranty.
The warranty does not cover damage by incorrect use of the tool (by overloading, incorrect application, incorrect fuel mix etc).
Should a warranty repair be required, the tool complete with proof of purchase should be sent to an authorised service centre. The cost of shipping is not covered by Ryobi UK or their agents, and is the responsibility of the owner. A list of service centres can be obtained by calling Ryobi on 0800 3890305.
The warranty is applicable to purchases and usage of the tools within the UK mainland.
Reaching Us If you need to reach us, please email us on sales [at] cbspowertools [dot] co [dot] uk, alternatively, you can call on 01733 343031 (International +44 01733 343031) or fax us on 01733 897151 or write to us at C/O CBS Powertools ltd VP Square Storeys Bar Road Fengate Peterborough PE1 5YS Mainland UK (Except Highlands)
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy In the unlikely event that you are unhappy with any of the products you purchase from ryobi-direct.com please call 01733 343031.
Should your purchases be unsuitable and you wish to return them to us for a credit or to exchange then the following conditions will apply:
- Goods must be returned within 5 working days of receipt of the goods.
- Our After sales team must be contacted before any return is made to obtain the necessary returns reference.
- All items should be returned in their original packaging and a saleable condition to obtain a full refund. We reserve the right to charge for repackaging where applicable.
- Carriage charges for unwanted returns will be at your expense, however we can arrange collection for £25.00 (Mainland UK only)
- Transport packaging should be sufficient for the method of carriage. We cannot accept any responsibility for damage caused by your carrier.
- We cannot accept the return of any item that has been ordered specially for you for example spare parts etc.
- Your return should be accompanied by a proof of purchase, your name, address and phone number, and order reference number (all of this information is detailed on your invoice). To help us, to help you, we would appreciate you enclosing details of why you wish to return the product.
CBS Power Tools Ltd and their website Ryobi-Direct.com are an authorised distributor and service agent of Ryobi products. We are in no way affiliated with Ryobi Technologies (UK) Ltd or TTi Group except in the capacity of Authorised Distributor and Service Agent. If you wish to contact the manufacturers direct you can call on 0800 3890305.
CBS Power Tools Ltd may revise and update these terms & conditions at any time. We advise you to periodically review this statement to keep up to date with and relevant changes.
CBS Power Tools Ltd - Environment Policy
As a distributor of electrical tooling, we understand the need for safe disposal of waste to care for the environment.
Therefore, in conjunction with our manufacturing suppliers, we offer our customers the facility to return to us any unwanted items for safe disposal that is a direct replacement for the new equipment supplied by us,
The customer will not incur cost for the disposal of the items.
Should this facility be needed we can be contacted on 01733-343031